1. Who we are

This website relates to Casa La Granada, a holiday accommodation located in Salobreña, Granada, Spain.

If you contact us through this website or make a booking, your personal data will be processed by Esther Arranz Rivera and Raphaël Sbille, as the persons responsible for Casa La Granada, for the purposes described in this Privacy Policy.

If you have any privacy-related question, you can contact us directly:

• Esther: +34 603 284 539
• Raphaël: +32 472 616 613

2. What data we may collect

We may collect and process the personal data you provide when you contact us or make a booking, such as:

• your name
• your email address
• your phone number
• your booking details
• the content of messages you send us
• information related to your stay, where relevant

Basic technical information may also be collected through the website or booking tools, depending on the services used by the platform.

3. Why we collect your data

We use personal data only when necessary for purposes related to the management of bookings and stays, including:

• responding to enquiries
• managing bookings and payments and stay-related communication
• communicating before, during and after your stay
• complying with legal obligations related to tourist accommodation
• improving the guest experience and the functioning of the website

4. Legal basis for processing

Your personal data is processed on one or more of the following bases:

• to take steps at your request before a booking
• to perform a booking or stay-related service
• to comply with legal obligations
• where applicable, on the basis of your consent
• where necessary for our legitimate interest in managing bookings, guest communication and the proper functioning of the accommodation

5. How long we keep your data

We keep personal data only for as long as necessary for the purposes for which it was collected, including managing bookings and stays, communicating with guests, complying with legal obligations, and handling any reasonable follow-up after the stay. Certain data may be kept for longer where required by law or where necessary to establish, exercise or defend legal claims.

6. Sharing of data

We do not sell your personal data.

Your data may be shared only where necessary with:

• website, hosting or booking platform providers
• providers payment service providers
• public authorities or administrative bodies where required by law
• technical providers involved in the functioning of the website or booking process

They only receive the personal data necessary to carry out their role.

7. Cookies and website tools

This website may use cookies or similar technologies that are necessary for its proper functioning, for booking tools, or for basic website performance, depending on the platform and services in use. Where required, cookie settings or consent options may be provided through the website platform.

8. Your rights

Subject to applicable law, you may have the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of your data
• request restriction of processing object to certain uses of your data
• request data portability where applicable withdraw consent
• where processing is based on consent

To exercise any of these rights, please contact us directly.

You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos – AEPD) or with another competent supervisory authority.

9. Data security

We take reasonable steps to protect personal data against unauthorised access, loss, misuse or disclosure.

However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

10. Third-party links

This website may include links or tools provided by third parties, such as maps, messaging services or booking tools. We are not responsible for the privacy practices of those third-party services.

11. Changes to this policy

We may update this Privacy Policy from time to time where necessary. The version published on this website is the version currently in force.

12. Contact

If you have any question about this Privacy Policy or the way your personal data is handled, please contact us directly:

• Esther: +34 603 284 539
• Raphaël: +32 472 616 613